Support
Tickets
Section titled “Tickets”Support tickets carry a priority (Low/Medium/High and similar) and status, and can be assigned the same way records in other modules are — with the same activity timeline and attachments every other detail page gets.
Knowledge Base
Section titled “Knowledge Base”Publish help articles customers and your own team can reference without opening a ticket — reducing repeat tickets for the same common questions.
Public ticket submission
Section titled “Public ticket submission”Orbit hosts a public, unauthenticated ticket-submission page — customers don’t need an Orbit account to open a ticket, and see live status updates on their submission in real time (over the same SignalR real-time infrastructure the rest of Orbit uses for notifications).
Embeddable widget
Section titled “Embeddable widget”Generate a small script snippet from inside Support that you paste into your own website — it loads a branded support widget (your own title, subtitle, and color) tied to your Orbit account, so customers can reach support from your own site without you building or hosting anything yourself.
<script src="https://orbit.kuzium.com/assets/support-widget.js" data-account-id="..." data-title="..."></script>See also: Users & Permissions for who on your team sees and resolves incoming tickets.