Frequently asked questions
Is self-hosted a stripped-down version of Orbit?
Section titled “Is self-hosted a stripped-down version of Orbit?”No — Orbit Cloud and Orbit Self-Hosted run the identical platform: same modules, same code, same functionality. The only difference is where it runs. See Cloud vs. self-hosted.
What happens if my self-hosted license expires?
Section titled “What happens if my self-hosted license expires?”The running instance keeps working. An expired or unreachable license only pauses adding new seats and pulling updates — it never locks you out of your own data. See Updates & licensing.
Can I move from Cloud to Self-Hosted, or the other way around?
Section titled “Can I move from Cloud to Self-Hosted, or the other way around?”Yes. It’s the same product and data model either way, so moving is a data migration, not a rebuild of your setup.
Does Kuzium ever see my self-hosted data?
Section titled “Does Kuzium ever see my self-hosted data?”No. The only thing a self-hosted instance sends back is a periodic license check-in — seat count and version, nothing from your actual business data.
How do updates work on a self-hosted instance?
Section titled “How do updates work on a self-hosted instance?”From Settings → Updates: check for a new version, update with one click (images are pulled, health-checked, and the affected services restarted automatically), or roll back if something goes wrong. See Updates & licensing.
I need more seats than my current self-hosted tier allows — do I need Enterprise?
Section titled “I need more seats than my current self-hosted tier allows — do I need Enterprise?”No. Reach out from your Kuzium account and request a seat increase on your existing tier. Enterprise is for unlimited seats and custom terms, not a requirement to grow.
Where do I report a bug or ask something not covered here?
Section titled “Where do I report a bug or ask something not covered here?”Reach out at hello@kuzium.com.